Due to public health concerns, the fact that these are sexually oriented items and of a fragile nature we do not offer a long-term guarantee, return, or exchange on any item(s) purchased for fear that they have been used sexually, improperly or damaged as a result of mishandling by the customer.
Any cancelled or returned orders that have been shipped are subject to a 35% re-stocking fee, issued from the original invoice. Shipping charges are not refundable.
Any cancelled orders that have not been shipped are subject to a 4% transaction fee, issued from the original charged at the time of purchase. This fee is to cover credit card processing fees that we incur at the time of purchase and at the time of crediting funds back to the customers credit card.
We are not responsible for refunding any import fees or tariffs incurred by the customer under any circumstance, it is the customer's responsibility to research and pay such expenses.
Damaged in Shipping:
If your order was damaged in shipping YOU MUST Contact Us within 48 hours to arrange a replacement. Beyond 48 hours of delivery confirmation, all sales are final. Once an item is returned to us and stated damages are verified by our staff we will send a replacement. Replacements will be shipped via USPS Expedited service as usual. We do not cross ship any replacements, we must receive the item(s) in question and verify the condition before we ship a replacement.
Place the damaged item(s) in the original packaging/shipping materials and contact us, we will issue an RMA number authorizing the replacement of any damaged item(s). We will not, under any circumstance, accept returned items missing an RMA number or any of the original packaging materials. Once we receive and verify that the item is in fact damaged we will gladly replace the damaged item.